Security and clinical teams, trained together.
Security and clinical staff are almost never trained as one team, yet they respond to the same incidents. This joint program builds a shared approach to preventing and de-escalating violence and aggression — before it becomes a Code Black.
Two teams, one incident, no shared playbook.
Clinicians are trained to de-escalate; security officers are trained to contain. Both are trained separately, by different providers, with different language. When a situation escalates, each side reads the other's cues wrong — clinicians call security too late or too early, officers step in before the clinician has finished. The patient experiences a fractured response, and the incident report reads like two different events.
The same method that trained 85 ED champions in Adelaide.
Central Adelaide LHN trained 85 Safewards Champions across Royal Adelaide and The Queen Elizabeth hospitals in 2025/26 — ED nurses, consultants and educators alongside contracted security staff. That champion program kickstarted a wider education program reaching more than 800 staff.
Delivered by Xantha — Safewards specialists since 2015, more than 3,000 Australian health staff trained.
Pilot it in one ED or unit.
A 20-minute call with Lisa or William to scope the first day: which unit, which incidents, which security contractor.