Helping customers sustain a Culture of Care.

Healthcare environments are under increasing pressure from violence, aggression and rising complexity. Too often, this pressure can shift services away from care and towards control. We help organisations reverse that drift by equipping staff with the skills, confidence and systems to respond with compassion, reduce escalation and create safer environments for patients, staff and families.
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Practical support for safer, more compassionate care.

  • Safewards Training

    Build internal capability to reduce conflict, strengthen therapeutic relationships and embed practical Safewards interventions across your service.

  • De-escalation Training

    Equip frontline teams with practical communication skills to recognise distress, reduce escalation and respond safely in high-pressure situations.

  • Implementation Support

    Support lasting change with implementation planning, fidelity checks, coaching and practical advice grounded in real healthcare environments.

Instructors

Lisa Spong

Chief Care Officer

Lisa Spong is a leading Safewards expert who has supported dozens of Australian healthcare services to implement the model since 2015. She specialises in reducing conflict and containment in hospital settings through practical, frontline-focused training and consultancy. Lisa has contributed to key Safewards publications and co-led communities of practice to strengthen implementation across the sector. Her work bridges clinical insight and real-world application, helping teams create safer, more compassionate care environments.

Corrine Wells

Safewards Facilitator

Corrine Wells is a Senior Project Officer at Safer Care Victoria with more than 17 years’ experience in nursing and healthcare. Her background spans emergency nursing, clinical education, project leadership and healthcare improvement. Corrine has led impactful initiatives including the implementation of Safewards at Austin Health, supporting safer and more person-centred care in emergency and acute medical settings. With a Master’s in Public Health, she brings a strong focus on translating policy, evidence and frontline experience into meaningful system improvement.

Emma Field

Safewards Facilitator

Emma Fields is a Registered Nurse and Project Officer for Safewards within ACT Health’s Towards A Safer Culture team. Since beginning her healthcare career in 2010, Emma has contributed to clinical care, project delivery and system-wide safety improvement. She has supported the implementation of Safewards across 12 wards in the ACT, helping train more than 450 Safewards Champions and deliver over 400 in-service sessions. Her work has contributed to a broad cultural shift across nursing, allied health and medical teams, supporting safer, more person-centred care for patients and staff.

Available Courses