Clinical leaders and educators
Give your nurses, ED staff and allied health teams practical Safewards skills they can use on the next shift — and champions who keep it alive.
For clinical teams →Mental health · Emergency · General hospitals · Aged care
Help care teams prevent and de-escalate conflict.
Patient-centred, immersive programs for Australian health and aged care services — built on ten years of Safewards implementation, and applied wherever care happens under pressure.
12+ health networks 3,000+ staff trained Safewards specialists since 2015
Trusted by health services across Australia
- WA Country Health Service
- Central Adelaide LHN
- The Alfred
- Austin Health
- ACT Health
- GV Health
- Mercy Health
- Southern NSW LHD
- NT Health
- Tasmanian Health Service
New this quarter
Security and clinical teams, trained together.
Security and clinical staff are almost never trained as one team, yet they respond to the same incidents. Our new joint program builds a shared approach to preventing and de-escalating violence and aggression — before it becomes a Code Black.
What's in the program
A one-day simulation workshop with professional actors — security officers and clinicians in the same room
A shared language for early warning signs, escalation and who does what in a Code Black
Start with a pilot in one ED or unit, then scale across the service
Who we help
Built for the people who have to make it work on the ward.
WHS and OVA managers
Work-related violence claims are rising in every state. Invest a fraction of that cost in prevention, with a program you can point to at your next WorkSafe review.
For safety leads →
Executives and procurement
An established supplier to public health services across Australia, with a clear engagement model and vendor documentation ready for your procurement team.
How we work with health services →Three programs, one method
Choose the program that fits your setting.
Each program is scoped and quoted for your service. All three are taught the same way: on your feet, with professional actors, reviewed through the patient's eyes.
Mental health, emergency & general hospitals
Safewards
The evidence-based model for reducing conflict and containment on inpatient units and in EDs. Champion cohorts, organisation-wide awareness campaigns, pulse checks and facilitator certification — a Kickstart, Scale, Sustain pathway.
- Online masterclass + 1-day simulation workshop
- Delivered to 12+ health networks since 2015
General & private hospitals
Care Under Pressure
De-escalation for any ward, any discipline. High-fidelity simulation with a newly admitted patient — and, in the advanced version, their family — where staff practise recognising distress early and communicating before, during and after escalation.
- 1-day simulation, with or without family
- Reviewed through the patient's eyes
Aged care & dementia units
Dementia-Informed Care
Teepa Snow's Positive Approach to Care®, delivered by a PAC-certified trainer and rehearsed with actors. Staff learn what changing brain function means for a resident, and how to adapt their approach, environment and words so distress doesn't become a restrictive practice.
- Half-day, full-day or tailored formats
- Reduced fees for our first pilot partner
How we teach
In high-pressure moments, people don't rise to theory. They fall back on instinct.
So we train instinct. Every Xantha program runs on the same Practice Loop, whichever framework it teaches: step into the patient's perspective, watch stressed practice and a better alternative, connect the moment to the intervention, then practise it with a simulated patient and hear how it landed.
Professional actors
Local actors, many with lived experience, play patients, families and colleagues — and give feedback in role.
Through the patient's eyes
The simulated patient wears smart glasses, so each participant reviews their own tone, words and body language as the patient experienced them.
Repeat until it holds
Feedback in three parts — what went well, what was hard, what to try — then the scene runs again. Improvement is observable, not left to confidence or seniority.
Case study · Central Adelaide Local Health Network
85 Safewards Champions across two hospitals.
Royal Adelaide and The Queen Elizabeth hospitals trained emergency department nurses, consultants, educators and nurse practitioners alongside contracted security staff, building a shared approach to early warning signs and de-escalation across both sites. Delivered 2025/26. The champion program then kickstarted a wider education program for more than 800 staff.
85
champions trained
2
hospitals
800+
staff reached
Ask us about this program →The training reinforced the importance of recognising early signs of distress and gave me practical ways to respond before a situation escalates.
Case study · WA Country Health Service
Safewards as the standard of care from day one.
Geraldton Health Campus leadership set Safewards as the standard model of care for its new acute psychiatric unit before it opened, and trained more than 35 champions across five roles so the model was part of the unit's culture from the first shift. Delivered 2025/26. Geraldton is the third WACHS campus to deploy Safewards across its mental health services.
35+
champions trained
1
new unit, opened 2026
5
roles trained
Ask us about this program →As someone with lived experience, it gave me a chance to see the change that is trying to be made in the delivery of services. I was also made to feel like what I have been through hasn't been for nothing.
Safewards lead. Has helped dozens of Australian health services implement the model since 2015; contributor to key Safewards publications.
Director. Formerly Salesforce and Microsoft; leads partnerships and program delivery.
The people behind the programs
A culture of care, not a culture of custody.
Xantha was built by clinicians and educators who have implemented Safewards on real wards — not a training company that added it to the catalogue. Every program runs on the Xantha Practice Loop: experience, observe, understand, practice, feedback, repeat.
Meet the team →Talk to us about your unit, your rosters and what's actually happening on the floor.
A 20-minute call with Lisa or William. No deck, no pitch — just a conversation about whether we can help.