Discharge Messages

Lesson Overview

The final moments of care can shape how people remember the whole experience.

Key Insights

Discharge Messages are brief, positive and practical messages offered as people leave care.

They may include:

• encouragement

• recognition of progress

• reminders of strengths

• practical next steps

• hope

Examples:

You handled a difficult time with real strength.

If things feel hard again, seek support early.

We’re glad you came in.

Endings matter.

They influence trust, future help-seeking and dignity.

Reflection

How do people usually leave your service feeling?