Clear Mutual Expectations

Lesson Overview

People feel safer when expectations are clear, fair and consistent.

This intervention helps staff, patients and families understand how everyone can work together respectfully.

Key Insights

This intervention is not about rules written at people.

It is about shared expectations created with people.

Examples include:

• speaking respectfully

• helping keep shared spaces safe

• staff explaining decisions clearly

• asking questions if unsure

• everyone contributing to calm

When expectations are inconsistent, frustration grows quickly.

When expectations are shared and fair, trust improves.

Reflection

Where are mixed messages creating avoidable frustration in your workplace?