Introduction to Safewards in Australia is a practical online course designed for frontline healthcare workers who support people experiencing distress, trauma, confusion or mental health presentations.
Grounded in Australian healthcare realities and guided by Safewards expert Lisa Spong, this course introduces the principles, interventions and communication approaches that help reduce conflict, improve patient experience and create safer, more compassionate environments.
Through short audio lessons, practical insights and reflective learning, participants will explore how everyday interactions shape care—and how small changes in language, consistency and connection can make a meaningful difference.
Ideal for nurses, doctors, allied health professionals, security staff, administrators and leaders working across hospitals, emergency departments and community settings.